Order Management

• Enter new customer information while placing a new order or retrieve existing customer information.
• While taking an order, search for products using multiple filters including: product number, vendor number, manufacturer number, or keyword.
• Detailed product descriptions, notes, special instructions and pictures give Customer Service Representatives (CSR) real-time information needed to answer customer questions, saving time and money by not having to place the customer on hold while searching for answers.
• Real-time inventory shows CSR's stock quantity levels for the the current order, and how these levels are affected by previously placed orders.
• Order screens linked to purchasing records allow CSR's to see when back-ordered items will be in-stock.
• Easily integrate with one or more payment gateways to offer customers a variety of payment options.
• Customers can choose to have payments split between multiple options such as gift certificates, credit cards, etc.
• With the ability to integrate with different shipping vendors, customers can be offered a variety of shipping methods to meet their needs.
• Delivery tracking information, when offered by shipping vendors, can be accessed by CSR's to inform customers of shipping status.
• Manage employees with employee productivity reports.
• Commission reports allow employees to be compensated based on sales.